:root{--ink:#1e2220;--muted:#686f6b;--paper:#fff;--soft:#f4f5f4;--line:#dfe3e0;--line-strong:#b8bfbb;--signal:#df3b30;--signal-dark:#a92c24;--control:#236f8e;color:var(--ink);background:var(--paper);font-family:Microsoft YaHei UI,Noto Sans SC,system-ui,sans-serif}html{scroll-behavior:smooth}body{overflow-x:hidden}a{color:inherit}a:focus-visible{outline:none}.site-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:36px;width:min(1180px,100% - 48px);min-height:76px;margin:0 auto;display:flex}.brand{align-items:center;gap:11px;min-width:0;text-decoration:none;display:flex}.brand-mark{flex:none;grid-template-columns:repeat(3,1fr);gap:3px;width:27px;height:27px;display:grid;transform:skew(-9deg)}.brand-mark i{background:var(--signal)}.brand-copy{min-width:0}.brand-copy strong,.brand-copy small{display:block}.brand-copy strong{font-size:13px;font-weight:650;line-height:1.35}.brand-copy small{color:var(--muted);letter-spacing:.02em;margin-top:3px;font-size:9px;line-height:1.2}.site-nav{align-items:center;gap:25px;font-size:11px;display:flex}.site-nav a{white-space:nowrap;text-decoration:none}.site-nav a:not(.nav-primary):hover{color:var(--control)}.nav-primary{background:var(--ink);color:#fff;align-items:center;gap:20px;min-height:38px;padding:0 13px;display:inline-flex}.nav-primary:hover{background:#303532}main{width:min(1180px,100% - 48px);margin:0 auto}.hero{grid-template-columns:minmax(0,1.04fr) minmax(430px,.96fr);align-items:center;gap:clamp(60px,8vw,112px);min-height:min(720px,100vh - 76px);padding:80px 0 96px;display:grid}.hero-kicker{color:#4f5752;align-items:center;gap:9px;margin:0 0 22px;font-size:11px;display:flex}.hero-kicker i{background:var(--signal);width:18px;height:3px}.hero h1{letter-spacing:-.04em;max-width:740px;margin:0;font-size:clamp(44px,5.8vw,74px);font-weight:630;line-height:1.08}.hero h1 span{color:#5f6662}.hero-summary{max-width:610px;color:var(--muted);margin:28px 0 0;font-size:14px;line-height:1.9}.hero-actions{align-items:center;gap:10px;margin-top:36px;display:flex}.button{border:1px solid var(--line-strong);justify-content:space-between;align-items:center;gap:28px;min-height:45px;padding:0 16px;font-size:12px;font-weight:600;text-decoration:none;display:inline-flex}.button.primary{border-color:var(--ink);background:var(--ink);color:#fff;min-width:154px}.button.primary:hover{background:#303532}.button.secondary:hover{background:var(--soft);border-color:#7e8782}.hero-note{color:#858b87;max-width:570px;margin:20px 0 0;font-size:10px;line-height:1.6}.process-window{border:1px solid var(--line-strong);background:#fafbfa;align-self:center;overflow:hidden;box-shadow:14px 16px #eceeec}.process-header{border-bottom:1px solid var(--line);color:#5f6662;justify-content:space-between;align-items:center;gap:20px;min-height:45px;padding:0 15px;font-size:10px;display:flex}.process-header b{align-items:center;gap:7px;font-weight:500;display:inline-flex}.process-header b i{background:var(--control);width:9px;height:2px}.process-question{border-bottom:1px solid var(--line);background:#fff;padding:19px 18px 20px}.process-question small{color:var(--muted);font-size:9px}.process-question p{margin:8px 0 0;font-size:13px;line-height:1.6}.process-trace{margin:0;padding:0;list-style:none}.process-trace li{border-bottom:1px solid var(--line);grid-template-columns:28px minmax(0,1fr) auto;align-items:center;gap:12px;min-height:72px;padding:12px 17px;display:grid}.process-trace li>span{color:#8c928e;font:10px/1 Bahnschrift,sans-serif}.process-trace li div{min-width:0}.process-trace strong,.process-trace small{display:block}.process-trace strong{font-size:11px;font-weight:620}.process-trace small{color:var(--muted);margin-top:6px;font-size:9px;line-height:1.5}.process-trace li>b{color:#78807b;font-size:9px;font-weight:500}.process-trace li.active{background:#f0f5f6}.process-trace li.active>span,.process-trace li.active>b{color:var(--control)}.process-trace li.active>b:before{content:"";background:var(--control);border-radius:50%;width:5px;height:5px;margin-right:6px;animation:1.7s cubic-bezier(.16,1,.3,1) infinite status-pulse;display:inline-block}.process-result{background:var(--ink);color:#e8ebe9;grid-template-columns:4px 1fr;align-items:center;gap:13px;min-height:60px;padding:12px 18px;font-size:10px;line-height:1.6;display:grid}.process-result i{background:var(--signal);height:29px}.capabilities{border-top:1px solid var(--line);grid-template-columns:minmax(250px,.78fr) minmax(0,1.22fr);gap:90px;padding:118px 0 126px;display:grid}.section-intro>p,.workflow-heading>p,.scope>div>p,.closing p{color:var(--muted);margin:0 0 13px;font-size:10px}.section-intro h2,.workflow-heading h2,.scope h2,.closing h2{letter-spacing:-.03em;margin:0;font-size:clamp(27px,3vw,40px);font-weight:590;line-height:1.3}.capability-list{border-top:1px solid var(--line-strong)}.capability-list article{border-bottom:1px solid var(--line);grid-template-columns:minmax(120px,.55fr) minmax(0,1.2fr) auto;align-items:center;gap:28px;min-height:104px;padding:21px 0;display:grid}.capability-list h3{margin:0;font-size:13px;font-weight:630}.capability-list p{color:var(--muted);margin:0;font-size:11px;line-height:1.75}.capability-list span{color:#959b97;letter-spacing:.08em;font:8px/1 Bahnschrift,Arial Narrow,sans-serif}.workflow{background:var(--soft);padding:88px 70px 78px}.workflow-heading{max-width:750px}.workflow-steps{border-top:1px solid var(--line-strong);grid-template-columns:repeat(4,1fr);gap:0;margin:68px 0 0;padding:0;list-style:none;display:grid}.workflow-steps li{min-width:0;padding:20px 24px 0 0}.workflow-steps li+li{border-left:1px solid var(--line);padding-left:24px}.workflow-steps li>span{border:1px solid var(--line-strong);background:var(--soft);color:#65706a;place-items:center;width:27px;height:27px;margin-top:-34px;font:10px/1 Bahnschrift,sans-serif;display:grid}.workflow-steps strong{margin-top:25px;font-size:12px;display:block}.workflow-steps p{color:var(--muted);margin:9px 0 0;font-size:10px;line-height:1.75}.scope{border-bottom:1px solid var(--line);grid-template-columns:minmax(0,.86fr) minmax(0,1.14fr);gap:90px;padding:120px 0;display:grid}.scope-copy{border-top:1px solid var(--line-strong);padding-top:25px}.scope-copy p{color:var(--muted);margin:0;font-size:12px;line-height:1.9}.scope-copy p+p{color:#8a504a;margin-top:20px}.closing{justify-content:space-between;align-items:center;gap:70px;min-height:310px;display:flex}.closing>div{max-width:760px}.closing .button{flex:none}.site-footer{border-top:1px solid var(--line);width:min(1180px,100% - 48px);min-height:70px;color:var(--muted);justify-content:space-between;align-items:center;gap:30px;margin:0 auto;font-size:9px;display:flex}@keyframes status-pulse{0%,to{box-shadow:0 0 #236f8e42}55%{box-shadow:0 0 0 5px #236f8e00}}@media (width<=920px){.hero{grid-template-columns:1fr;gap:60px;padding:84px 0}.hero-copy{max-width:760px}.process-window{width:min(100%,640px)}.capabilities,.scope{grid-template-columns:1fr;gap:48px}.workflow{padding-inline:40px}.workflow-steps{grid-template-columns:1fr 1fr;row-gap:58px}.workflow-steps li:nth-child(3){border-left:0;padding-left:0}}@media (width<=680px){.site-header,main,.site-footer{width:min(100% - 30px,1180px)}.site-header{min-height:72px}.brand-copy strong{max-width:185px;font-size:10px}.brand-copy small,.nav-detail{display:none}.site-nav{gap:12px}.site-nav>a:not(.nav-primary){align-items:center;min-height:44px;font-size:11px;display:inline-flex}.nav-primary{gap:10px;min-height:44px;padding-inline:12px;font-size:11px}.hero{gap:44px;min-height:auto;padding:64px 0 76px}.hero h1{font-size:clamp(39px,12vw,54px)}.hero-summary{font-size:12px;line-height:1.85}.hero-note{font-size:11px}.hero-actions{flex-direction:column;align-items:stretch}.button{width:100%}.process-window{box-shadow:8px 9px #eceeec}.process-header{flex-direction:column;justify-content:center;align-items:flex-start;gap:5px;padding-block:10px}.process-header,.process-header b,.process-trace small{font-size:10px}.process-trace li{grid-template-columns:24px minmax(0,1fr)}.process-trace li>b{grid-column:2;margin-top:-6px;font-size:12px}.process-result{font-size:11px}.capabilities{gap:38px;padding:84px 0 90px}.capability-list article{grid-template-columns:1fr auto;gap:10px 20px;padding:19px 0}.capability-list p{grid-column:1/-1;font-size:12px}.capability-list span{font-size:9px}.workflow{margin-inline:-15px;padding:72px 15px 64px}.workflow-steps{grid-template-columns:1fr;gap:48px}.workflow-steps li,.workflow-steps li+li{border-left:0;padding:0}.workflow-steps li>span{margin-top:-14px}.workflow-steps strong{margin-top:18px}.workflow-steps p{font-size:11px}.scope{gap:38px;padding:88px 0}.scope-copy{padding-top:20px}.closing{flex-direction:column;justify-content:center;align-items:flex-start;gap:34px;min-height:360px}.site-footer{flex-direction:column;justify-content:center;align-items:flex-start;gap:7px;min-height:90px;font-size:10px}}@media (prefers-reduced-motion:reduce){html{scroll-behavior:auto}*,:before,:after{animation-duration:.001ms!important}}:root{--ink:#182126;--ink-soft:#526068;--paper:#f6f7f6;--surface:#fff;--line:#d8ddda;--line-dark:#aab4af;--signal:#dd3d2e;--signal-dark:#a92820;--control:#2e6074;color:var(--ink);background:var(--paper);font-family:Microsoft YaHei UI,Noto Sans SC,sans-serif}.auth-page a{color:var(--control);text-underline-offset:3px}button:focus-visible,input:focus-visible{outline:none}.login-shell{grid-template-rows:auto 1fr auto;min-height:100vh;padding:24px 28px 18px;display:grid}.identity{align-items:center;gap:12px;width:max-content;display:flex}.identity>div>span{color:var(--ink-soft);margin-top:4px;font-size:11px;display:block}.login-main{place-items:center;padding:56px 20px;display:grid}.login-panel{width:min(100%,420px)}.login-panel.wide{width:min(100%,660px)}.login-heading{border-bottom:1px solid var(--line-dark);padding-bottom:28px}.login-heading>span{color:var(--ink-soft);font-size:11px}.login-heading h1{letter-spacing:-.025em;margin:12px 0;font:630 clamp(32px,5vw,44px)/1.08 Bahnschrift,Microsoft YaHei UI,sans-serif}.login-heading p{max-width:40ch;color:var(--ink-soft);margin:0;font-size:13px;line-height:1.75}.auth-form{padding-top:26px}.register-form{grid-template-columns:1fr 1fr;gap:20px 18px;display:grid}.register-form .field-group+.field-group{margin-top:0}.register-form .full{grid-column:1/-1}.field-group label{color:var(--ink-soft);margin-bottom:8px;font-size:11px;font-weight:600;display:block}.field-label-row{justify-content:space-between;align-items:baseline;gap:16px;margin-bottom:8px;display:flex}.field-label-row label{margin-bottom:0}.field-label-row a{font-size:11px}.field-group input:hover{border-color:var(--ink-soft)}.forgot-link{margin-top:8px;font-size:11px;display:inline-block}.send-code-btn{background:var(--ink);color:#fff;cursor:pointer;white-space:nowrap;border:0;border-radius:6px;height:38px;margin-top:5px;padding:0 16px;font-size:12px;font-weight:600;transition:opacity .14s}.send-code-btn:hover{opacity:.85}.send-code-btn:disabled{opacity:.35;cursor:not-allowed}.code-row{gap:8px;display:flex}.code-row .code-input{flex:1}.auth-message{border:1px solid var(--line-dark);background:var(--surface);color:var(--ink);margin:16px 0 0;padding:10px 12px;font-size:11px;line-height:1.55}.auth-message.error{color:var(--signal-dark);background:#fbf1ef;border-color:#e4b3ad}.auth-message.success{color:#245442;background:#edf4f0;border-color:#9cb7ab}.auth-message[hidden]{display:none}.login-submit{background:var(--ink);color:#fff;cursor:pointer;border:0;justify-content:space-between;align-items:center;gap:16px;width:100%;min-height:46px;margin-top:22px;padding:0 8px 0 16px;display:flex}.login-submit b{background:var(--signal);place-items:center;width:30px;height:30px;font-weight:400;display:grid}.login-submit:hover b{background:#ef4939}.login-submit:disabled{opacity:.55;cursor:wait}.auth-switch{color:var(--ink-soft);margin:20px 0 0;font-size:11px;line-height:1.6}.auth-switch a{margin-inline-start:4px;font-weight:600}.login-footer{border-top:1px solid var(--line);color:var(--ink-soft);justify-content:space-between;gap:20px;padding-top:14px;font-size:9px;display:flex}@media (width<=620px){.login-shell{padding:18px 16px 14px}.login-main{place-items:start stretch;padding:64px 0 36px}.login-panel{width:100%}.login-heading h1{font-size:34px}.register-form{display:block}.register-form .field-group+.field-group{margin-top:18px}.login-footer{gap:6px;display:grid}}@media (prefers-reduced-motion:reduce){*,:before,:after{transition-duration:.001ms!important}}.knowledge-modal-overlay{z-index:100;background:#1821266b;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.knowledge-modal-panel{color:#182126;background:#fff;border:1px solid #d9ddda;border-radius:8px;flex-direction:column;width:min(680px,100%);max-height:min(760px,88vh);display:flex;overflow:hidden;box-shadow:0 24px 70px #18212633}.knowledge-modal-success{text-align:center;align-items:center;width:min(420px,100%);padding:28px}.knowledge-modal-header,.knowledge-modal-footer{border-bottom:1px solid #e5e8e6;justify-content:space-between;align-items:center;gap:12px;padding:16px 18px;display:flex}.knowledge-modal-header h2{margin:0;font-size:16px}.knowledge-modal-footer{border-top:1px solid #e5e8e6;border-bottom:0;justify-content:flex-end}.knowledge-modal-body{flex:1;padding:18px;overflow-y:auto}.knowledge-modal-body>*+*{margin-top:16px}.knowledge-modal-body label{color:#66706b;margin-bottom:6px;font-size:12px;display:block}.knowledge-modal-body textarea,.knowledge-modal-body input{width:100%;font:inherit;border:1px solid #ccd2ce;border-radius:6px;outline:none;padding:10px 11px;font-size:13px}.knowledge-modal-body textarea:focus,.knowledge-modal-body input:focus{border-color:#555f5a;box-shadow:0 0 0 2px #18212614}.knowledge-pair-list{border:1px solid #e1e5e2;border-radius:6px;max-height:150px;padding:5px;overflow-y:auto}.knowledge-pair-option{text-align:left;cursor:pointer;background:0 0;border:0;border-radius:4px;width:100%;padding:9px}.knowledge-pair-option:hover{background:#f3f5f4}.knowledge-pair-option:disabled{cursor:default;opacity:.5}.knowledge-icon-btn{cursor:pointer;background:0 0;border:0;place-items:center;width:30px;height:30px;display:grid}.knowledge-primary-btn,.knowledge-secondary-btn{cursor:pointer;border-radius:18px;min-height:36px;padding:0 16px;font-size:12px}.knowledge-primary-btn{color:#fff;background:#182126;border:1px solid #182126}.knowledge-secondary-btn{color:#4f5954;background:#fff;border:1px solid #ccd2ce}.knowledge-primary-btn:disabled{cursor:default;opacity:.5}@media (width<=640px){.knowledge-modal-overlay{padding:10px}.knowledge-modal-panel{max-height:92vh}}:root{--ink:#202321;--ink-soft:#6f7471;--paper:#fff;--surface:#fff;--sidebar:#f3f4f3;--hover:#e9ebe9;--line:#e3e5e3;--line-dark:#c9cdca;--signal:#e13b32;--signal-dark:#ad2d26;--control:#216f91;--control-pale:#edf5f8;--warn:#9a6519;--grid-line:#323e380a;color:var(--ink);background:var(--paper);font-family:Microsoft YaHei UI,Noto Sans SC,system-ui,sans-serif}html,body,#root{background:var(--paper);width:100%;min-height:100%;margin:0;padding:0}button,input,textarea{font:inherit}button{color:inherit}button:focus-visible,input:focus-visible,textarea:focus-visible,a:focus-visible{outline:none}.app-shell{background-color:var(--paper);background-image:linear-gradient(var(--grid-line) 1px, transparent 1px), linear-gradient(90deg, var(--grid-line) 1px, transparent 1px);background-position:260px 0;background-size:24px 24px;grid-template-columns:260px minmax(0,1fr);width:100%;min-height:100vh;display:grid}.sidebar-top{min-height:0}.sidebar{z-index:20;border-right:1px solid var(--line);background:var(--sidebar);grid-template-rows:auto 1fr auto;gap:12px;min-width:0;height:100vh;padding:14px 10px 10px;display:grid;position:sticky;top:0}.identity{align-items:center;gap:10px;display:flex}.sidebar-brand{min-height:42px;padding:4px 8px}.identity-mark{grid-template-columns:repeat(3,1fr);gap:2px;width:24px;height:24px;display:grid;transform:skew(-9deg)}.identity-mark i{background:var(--signal);display:block}.identity strong{letter-spacing:-.01em;font-size:14px;font-weight:650;line-height:1.2;display:block}.sidebar-brand strong{max-width:184px;font-size:12px;line-height:1.45}.sidebar-close{cursor:pointer;background:0 0;border:0;border-radius:8px;place-items:center;width:32px;height:32px;margin-left:auto;font-size:18px;display:none}.sidebar-close:hover{background:var(--hover)}.sidebar-new{cursor:pointer;text-align:left;background:0 0;border:0;border-radius:9px;grid-template-columns:24px minmax(0,1fr);align-items:center;gap:7px;width:100%;min-height:40px;padding:5px 9px;display:grid}.sidebar-new:hover{background:var(--hover)}.sidebar-new>span{place-items:center;width:24px;height:24px;font-size:20px;font-weight:300;display:grid}.sidebar-new strong{font-size:12px;font-weight:560}.history-nav{grid-template-rows:auto 1fr;min-height:0;padding-top:10px;display:grid;overflow:hidden}.nav-label{color:#949996;padding:0 10px 8px;font-size:10px;font-weight:500}.nav-label i{display:none}.ticket-nav-heading{color:#858b87;justify-content:space-between;align-items:flex-start;gap:8px;min-height:35px;padding:0 7px 7px 10px;display:flex}.ticket-nav-heading>div{min-width:0}.ticket-nav-heading span,.ticket-nav-heading small{display:block}.ticket-nav-heading span{font-size:10px;font-weight:560}.ticket-nav-heading small{color:var(--signal-dark);margin-top:3px;font-size:8px}.clear-resolved-button{min-height:26px;color:var(--ink-soft);cursor:pointer;white-space:nowrap;background:0 0;border:0;border-radius:6px;align-items:center;gap:5px;padding:0 7px;font-size:9px;display:inline-flex}.clear-resolved-button:hover:not(:disabled){background:var(--hover);color:var(--signal-dark)}.clear-resolved-button:disabled{opacity:.38;cursor:default}.ticket-clear-backdrop{z-index:60;background:#1821264d;place-items:center;padding:18px;display:grid;position:fixed;inset:0}.ticket-clear-dialog{border:1px solid var(--line);background:#fff;border-radius:8px;width:min(390px,100%);padding:20px;box-shadow:0 20px 55px #18212629}.ticket-clear-dialog h3{margin:0;font-size:14px;font-weight:650}.ticket-clear-dialog p{color:var(--ink-soft);margin:9px 0 18px;font-size:11px;line-height:1.7}.ticket-clear-dialog>div{justify-content:flex-end;gap:8px;display:flex}.ticket-clear-dialog button{cursor:pointer;border-radius:7px;min-height:34px;padding:0 13px;font-size:11px;font-weight:600}.ticket-clear-dialog button:disabled{opacity:.5;cursor:wait}.ticket-clear-cancel{border:1px solid var(--line-dark);color:var(--ink);background:#fff}.ticket-clear-cancel:hover:not(:disabled){background:var(--hover)}.ticket-clear-confirm{border:1px solid var(--signal);background:var(--signal);color:#fff}.ticket-clear-confirm:hover:not(:disabled){background:var(--signal-dark)}.history-list{scrollbar-width:thin;padding-right:2px;overflow-y:auto}.history-empty{color:#8a8f8c;margin:0;padding:9px 10px;font-size:10px;line-height:1.65}.history-item{border-radius:8px;grid-template-columns:1fr 28px;align-items:center;min-height:38px;margin-bottom:2px;display:grid;position:relative}.history-item.active,.history-item:hover{background:#e6e8e6}.history-open{text-align:left;white-space:nowrap;text-overflow:ellipsis;cursor:pointer;background:0 0;border:0;min-width:0;height:100%;padding:0 8px 0 10px;font-size:11px;overflow:hidden}.history-delete{opacity:0;width:28px;height:28px;color:var(--ink-soft);cursor:pointer;background:0 0;border:0;border-radius:7px;font-size:15px}.history-delete:hover{background:#d9dcda}.history-edit-input{width:100%;height:100%;color:var(--ink);box-shadow:none;appearance:none;background:0 0;border:0;outline:none;padding:0 8px 0 10px;font-family:inherit;font-size:11px}.history-edit-input:focus{box-shadow:none;border:0;outline:none}.history-edit-input:focus-visible{box-shadow:none;outline:none}.history-item:hover .history-delete,.history-delete:focus-visible{opacity:1}.user-account{border-top:1px solid var(--line);padding-top:7px;position:relative}.user-profile{text-align:left;cursor:pointer;background:0 0;border:0;border-radius:9px;grid-template-columns:30px minmax(0,1fr) auto;align-items:center;gap:9px;width:100%;min-height:48px;padding:6px 8px;display:grid}.user-profile:hover,.user-profile[aria-expanded=true]{background:var(--hover)}.user-avatar{color:#fff;background:#2d312f;border-radius:50%;place-items:center;width:30px;height:30px;font-size:11px;font-weight:650;display:grid;overflow:hidden}.user-avatar img{-o-object-fit:cover;object-fit:cover;width:100%;height:100%}.user-copy{min-width:0}.user-profile strong,.user-copy>span{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.user-profile strong{font-size:11px;font-weight:590}.user-copy>span{color:var(--ink-soft);margin-top:3px;font-size:9px}.user-more{color:var(--ink-soft);font-size:11px;transition:transform .14s}.user-profile[aria-expanded=true] .user-more{transform:rotate(180deg)}.account-menu{z-index:30;border:1px solid var(--line);background:var(--surface);border-radius:12px;position:absolute;bottom:calc(100% + 8px);left:0;right:0;overflow:hidden;box-shadow:0 16px 42px #1c201e26}.account-menu[hidden]{display:none}.account-menu-head{border-bottom:1px solid var(--line);grid-template-columns:32px minmax(0,1fr);align-items:center;gap:10px;padding:12px;display:grid}.account-menu-head div{min-width:0}.account-menu-head strong,.account-menu-head div span{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.account-menu-head strong{font-size:11px}.account-menu-head div span{color:var(--ink-soft);margin-top:3px;font-size:9px}.account-action{border:0;border-top:1px solid var(--line);text-align:left;cursor:pointer;background:0 0;width:100%;min-height:39px;padding:0 12px;font-size:11px}.account-link{color:var(--ink);align-items:center;text-decoration:none;display:flex}.account-action:hover{background:#f4f5f4}.account-action:last-child{color:var(--signal-dark)}.account-action:disabled{opacity:.55;cursor:wait}.account-status{border-top:1px solid var(--line);color:var(--ink-soft);overflow-wrap:anywhere;margin:0;padding:9px 12px;font-size:10px;line-height:1.5}.account-status.error{color:var(--signal-dark);background:#fbf1ef}.account-status[hidden],.visually-hidden{display:none}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.sidebar-scrim{display:none}.workspace{background:0 0;grid-template-rows:1fr auto;min-width:0;min-height:100vh;display:grid}.workspace-header{display:none}.menu-button{cursor:pointer;background:0 0;border:0;border-radius:8px;width:36px;height:36px;font-size:18px;display:none}.menu-button:hover{background:#f1f2f1}.conversation{scrollbar-width:thin;background:0 0;min-height:0;padding:44px clamp(20px,5vw,60px) 28px;overflow-y:auto}.welcome{text-align:center;width:min(800px,100%);margin:0 auto;padding-top:clamp(56px,12vh,132px)}.welcome-mark{grid-template-columns:repeat(3,5px);gap:2px;width:max-content;margin:0 auto 20px;display:grid;transform:skew(-9deg)}.welcome-mark span{background:var(--signal);width:5px;height:20px}.welcome h2{letter-spacing:-.03em;margin:0;font-size:clamp(28px,3.1vw,36px);font-weight:610;line-height:1.2}.welcome>p{max-width:600px;color:var(--ink-soft);margin:14px auto 0;font-size:12px;line-height:1.75}.message{width:min(860px,100%);margin:0 auto 48px;animation:.18s cubic-bezier(.16,1,.3,1) both message-in}.message-body{overflow-wrap:anywhere;font-size:14px;line-height:1.65}.message.user{justify-content:flex-end;display:flex}.message.user .message-body{background:#f0f1f0;border-radius:17px 17px 4px;width:fit-content;max-width:min(65%,620px);padding:11px 15px;font-size:13px;line-height:1.65}.message.assistant .message-body{max-width:90ch}.message-sender{color:var(--ink-soft);margin-bottom:5px;font-size:10px;font-weight:650;display:block}.message.engineer .message-body{border-left:2px solid var(--control);padding-left:12px}.message.loading .message-body{color:var(--ink-soft)}.message.loading .message-body:empty{display:none}.message.loading .message-body:after{content:"";background:var(--signal);vertical-align:-2px;border-radius:2px;width:5px;height:14px;margin-left:5px;animation:.9s step-end infinite blink;display:inline-block}.message-error{color:var(--signal-dark)}.stream-activity{color:var(--ink-soft);margin:0 0 18px}.stream-activity summary{cursor:pointer;-webkit-user-select:none;user-select:none;align-items:center;gap:6px;width:fit-content;font-size:11px;line-height:1.4;list-style:none;display:flex}.stream-activity summary::-webkit-details-marker{display:none}.stream-activity summary:after{content:"›";color:#949996;font-size:15px;line-height:1;transition:transform .14s}.stream-activity[open] summary:after{transform:rotate(90deg)}.stream-summary-text{overflow-wrap:anywhere}.stream-steps{border-left:1px solid var(--line-dark);margin:10px 0 0 4px;padding-left:14px}.stream-step{color:#858a87;overflow-wrap:anywhere;padding:0 0 9px;font-size:10px;line-height:1.55;position:relative}.stream-step:last-child{padding-bottom:1px}.stream-step:before{content:"";width:7px;height:7px;box-shadow:0 0 0 3px var(--paper);background:#c6cac7;border-radius:50%;position:absolute;top:5px;left:-18px}.stream-step.current{color:#414643}.stream-step.current:before{background:var(--signal);animation:1.1s ease-in-out infinite activity-pulse}.stream-step.done:before{background:#7f8682}.stream-notice{color:var(--signal-dark);margin:12px 0 0;font-size:10px;line-height:1.55}.feedback-row{color:var(--ink-soft);align-items:center;gap:7px;margin-top:14px;font-size:10px;display:flex}.feedback-row button{min-height:28px;color:var(--ink-soft);cursor:pointer;background:0 0;border:0;border-radius:7px;padding:0 9px}.feedback-row button:hover{color:var(--ink);background:#f1f2f1}.composer-wrap{background:0 0;padding:0 clamp(20px,5vw,60px) 14px}.composer{border:1px solid var(--line);background:var(--surface);border-radius:22px;max-width:860px;margin:0 auto;padding:12px 13px 9px;box-shadow:0 10px 30px #1b1f1d14}.composer textarea{resize:none;width:100%;min-height:34px;max-height:180px;color:var(--ink);background:0 0;border:0;padding:5px 3px 8px;font-size:13px;line-height:1.55;overflow-y:auto}.composer textarea::placeholder{color:#9a9f9c}.composer textarea:focus{outline:none}.composer-bottom{justify-content:space-between;align-items:center;padding-left:3px;display:flex}.composer-bottom>span{color:#8b908d;font-size:9px}#send-button{color:#fff;cursor:pointer;background:#292d2b;border:0;border-radius:50%;place-items:center;width:34px;height:34px;padding:0;display:grid}#send-button b{font-size:17px;font-weight:500;line-height:1;transform:translateY(-1px)}#send-button:hover:not(:disabled){background:#454a47}#send-button:disabled{opacity:.42;cursor:wait}#send-button.streaming b{font-size:11px;transform:none}.disclaimer{color:#8b908d;text-align:center;max-width:860px;margin:8px auto 0;font-size:9px}.risk-strip{color:#72501d;background:#faf6ef;border:1px solid #e1cba5;border-radius:10px;max-width:860px;margin:0 auto 8px;padding:9px 12px;font-size:10px}.risk-strip strong{margin-right:8px}@keyframes message-in{0%{opacity:.25;transform:translateY(5px)}}.cursor-blink{animation:.9s step-end infinite blink}@keyframes blink{50%{opacity:0}}@keyframes activity-pulse{50%{opacity:.35;transform:scale(.8)}}@media (width<=1080px){.app-shell{grid-template-columns:236px minmax(0,1fr)}}.service-layout{grid-template-columns:300px minmax(0,1fr);gap:0;min-height:0;display:grid}.queue-panel{border-right:1px solid var(--line);background:var(--sidebar);flex-direction:column;min-height:0;display:flex}.queue-header{border-bottom:1px solid var(--line);flex-shrink:0;justify-content:space-between;align-items:center;padding:14px 16px;font-size:13px;font-weight:600;display:flex}.queue-header-filters{gap:2px;display:flex}.queue-header-filters button{color:var(--ink-soft);cursor:pointer;background:0 0;border:0;border-radius:6px;padding:4px 10px;font-size:11px;font-weight:500}.queue-header-filters button.active{background:var(--control-pale);color:var(--control);font-weight:600}.queue-list{flex:1;overflow-y:auto}.queue-item{border-bottom:1px solid var(--line);cursor:pointer;padding:12px 14px 14px;transition:background .12s}.queue-item:hover{background:var(--hover)}.queue-item.active{background:var(--control-pale);border-left:3px solid var(--control);padding-left:11px}.queue-item .q-row{justify-content:space-between;align-items:flex-start;gap:8px;display:flex}.queue-item .q-user{font-size:13px;font-weight:600}.queue-item .q-preview{color:var(--ink-soft);text-overflow:ellipsis;white-space:nowrap;max-width:220px;margin-top:3px;font-size:11px;overflow:hidden}.queue-item .q-meta{color:var(--ink-soft);align-items:center;gap:6px;margin-top:5px;font-size:10px;display:flex}.queue-badge{border-radius:4px;flex-shrink:0;padding:2px 6px;font-size:10px;font-weight:600;display:inline-block}.queue-badge.pending{color:var(--warn);background:#fff3cd}.queue-badge.assigned{background:var(--control-pale);color:var(--control)}.queue-empty{text-align:center;color:var(--ink-soft);padding:32px 16px;font-size:12px;line-height:1.6}.ticket-history-item{grid-template-columns:1fr;min-height:58px}.ticket-history-open{grid-template-rows:auto auto;grid-template-columns:8px minmax(0,1fr) auto;align-items:center;gap:2px 8px;padding:8px 9px;display:grid}.ticket-status-dot{background:#9ca19e;border-radius:50%;grid-row:1/3;width:6px;height:6px}.ticket-status-dot.pending{background:#a86b16}.ticket-status-dot.assigned{background:var(--control)}.ticket-status-dot.resolved{background:#6f7772}.ticket-history-copy{text-align:left;min-width:0}.ticket-history-copy strong,.ticket-history-copy small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.ticket-history-copy strong{font-size:11px;font-weight:620}.ticket-history-copy small{color:var(--ink-soft);margin-top:3px;font-size:9px;font-weight:400}.ticket-history-status{color:#686d6a;background:#eceeec;border-radius:4px;padding:2px 5px;font-size:8px;font-weight:650}.ticket-history-status.pending{color:#8c5b18;background:#faf3e8}.ticket-history-status.assigned{background:var(--control-pale);color:var(--control)}.ticket-growth-status{color:var(--ink-soft);text-align:left;grid-column:2/4;font-size:8px}.chat-panel{background:var(--paper);flex-direction:column;min-height:0;display:flex}.chat-header{border-bottom:1px solid var(--line);flex-shrink:0;justify-content:space-between;align-items:center;padding:14px 20px;font-size:13px;font-weight:600;display:flex}.chat-messages{flex-direction:column;flex:1;gap:10px;padding:16px 20px;display:flex;overflow-y:auto}.ticket-msg{border-radius:10px;max-width:78%;padding:10px 14px;font-size:12px;line-height:1.55}.ticket-msg.user{background:var(--control-pale);color:var(--ink);align-self:flex-end}.ticket-msg.engineer{background:var(--sidebar);color:var(--ink);align-self:flex-start}.ticket-msg.ai{border:1px solid var(--line);background:var(--surface);color:var(--ink-soft);align-self:flex-start}.ticket-msg-sender{color:var(--ink-soft);margin-bottom:4px;font-size:9px;font-weight:650;display:block}.ticket-msg .ticket-msg-time{color:var(--ink-soft);margin-top:4px;font-size:9px;display:block}.service-conversation{padding-top:24px}.ticket-thread-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;width:min(860px,100%);min-height:58px;margin:0 auto;padding:0 2px 15px;display:flex}.ticket-thread-header>div{min-width:0}.ticket-thread-header strong,.ticket-thread-kicker{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.ticket-thread-kicker{color:var(--ink-soft);margin-bottom:4px;font-size:9px}.ticket-thread-header strong{font-size:13px;font-weight:620}.ticket-thread-tools{align-items:center;gap:7px;display:flex}.ticket-thread-status{background:var(--control-pale);min-height:23px;color:var(--control);border-radius:5px;align-items:center;padding:0 8px;font-size:9px;font-weight:650;display:inline-flex}.ticket-thread-status.resolved{color:#666d69;background:#eef0ee}.ticket-thread-close{width:30px;height:30px;color:var(--ink-soft);cursor:pointer;background:0 0;border:0;border-radius:7px;place-items:center;padding:0;display:grid}.ticket-thread-close:hover{background:var(--hover);color:var(--ink)}.ticket-thread-messages{padding-top:32px}.service-conversation .message{margin-bottom:36px}.service-conversation .message.ticket-self .message-body{max-width:min(65%,620px)}.service-conversation .message.assistant .message-body{max-width:90ch}.service-conversation .message.ticket-customer .message-body{border-left:2px solid #c7ccca;padding-left:12px}.service-conversation .message.ticket-ai .message-body{border-left:2px solid var(--control);padding-left:12px}.service-conversation .message.ticket-self .message-sender{color:#777d79;text-align:right}.ticket-message-text{white-space:pre-wrap;margin:0}.ticket-message-time{color:#949996;margin-top:5px;font-size:8px;line-height:1;display:block}.service-conversation .ticket-self .ticket-message-time{text-align:right}.service-composer-wrap{padding-top:7px}.composer-actions{align-items:center;gap:8px;display:flex}.admin-welcome{color:var(--ink-soft);flex-direction:column;flex:1;justify-content:center;align-items:center;gap:7px;display:flex}.admin-welcome strong{color:var(--ink);font-size:14px;font-weight:620}.admin-welcome p{margin:0;font-size:11px}.admin-welcome-mark{grid-template-columns:repeat(3,5px);gap:2px;margin-bottom:7px;display:grid;transform:skew(-9deg)}.admin-welcome-mark i{background:var(--signal);width:5px;height:20px}@media (width<=880px){.app-shell{display:block}.sidebar{width:min(82vw,290px);transition:transform .18s cubic-bezier(.16,1,.3,1);position:fixed;top:0;left:0;transform:translate(-102%);box-shadow:20px 0 50px #18212624}.sidebar-open .sidebar{transform:translate(0)}.sidebar-close{display:grid}.sidebar-scrim{z-index:15;opacity:0;pointer-events:none;background:#18212647;transition:opacity .18s;display:block;position:fixed;inset:0}.sidebar-open .sidebar-scrim{opacity:1;pointer-events:auto}.workspace{grid-template-rows:auto 1fr auto}.workspace-header{border-bottom:1px solid var(--line);background:var(--paper);grid-template-columns:auto;justify-content:start;align-items:center;min-height:52px;padding:8px 14px;display:grid}.menu-button{place-items:center;display:grid}.conversation{padding:20px 22px 24px}.composer-wrap{padding:0 18px 12px}.welcome{padding-top:clamp(42px,9vh,76px)}}@media (width<=560px){:root{--grid-line:#323e3808}.conversation{padding-inline:16px}.welcome h2{font-size:28px}.welcome>p{font-size:11px}.composer-wrap{padding-inline:10px}.composer{border-radius:18px}.composer-bottom>span{display:none}.composer-bottom{justify-content:flex-end}.message.user .message-body{max-width:86%}.service-conversation{padding-top:12px}.ticket-thread-header{min-height:52px}.ticket-thread-messages{padding-top:24px}.service-conversation .message{margin-bottom:30px}.service-conversation .message.ticket-self .message-body{max-width:86%}.resolve-btn{padding-inline:11px}.disclaimer{padding:0 10px;line-height:1.45}}@media (prefers-reduced-motion:reduce){*,:before,:after{transition-duration:.001ms!important;animation-duration:.001ms!important}}.message.assistant .message-body{line-height:1.6}.message.assistant .message-body>:first-child{margin-top:0}.message.assistant .message-body>:last-child{margin-bottom:0}.message.assistant .message-body p{margin:0 0 4px}.message.assistant .message-body ul,.message.assistant .message-body ol{margin:2px 0 6px;padding-left:18px}.message.assistant .message-body li{margin-bottom:1px}.message.assistant .message-body code{color:#3d4541;background:#f0f2f1;border-radius:3px;padding:1px 4px;font-family:Cascadia Code,Fira Code,Consolas,monospace;font-size:12px}.message.assistant .message-body pre{background:#f5f6f7;border:1px solid #e8eae8;border-radius:6px;margin:4px 0 8px;padding:10px 14px;overflow-x:auto}.message.assistant .message-body pre code{background:0 0;padding:0;font-size:12px;line-height:1.55}.message.assistant .message-body h1,.message.assistant .message-body h2,.message.assistant .message-body h3,.message.assistant .message-body h4{margin:10px 0 4px;font-weight:620;line-height:1.3}.message.assistant .message-body h1{font-size:16px}.message.assistant .message-body h2{font-size:15px}.message.assistant .message-body h3{font-size:14px}.message.assistant .message-body h4{font-size:13px}.message.assistant .message-body blockquote{color:#6b726e;border-left:2px solid #d0d4d1;margin:4px 0 6px;padding:4px 0 4px 10px;font-size:13px}.message.assistant .message-body strong{font-weight:650}.message.assistant .message-body table{border-collapse:collapse;width:100%;margin:4px 0 6px;font-size:12px}.message.assistant .message-body th,.message.assistant .message-body td{border:1px solid var(--line-dark);text-align:left;padding:4px 8px}.message.assistant .message-body th{background:#f5f6f7;font-weight:620}.message.assistant .message-body hr{border:0;border-top:1px solid var(--line-dark);margin:8px 0}.handoff-btn{border:1px solid var(--line-dark);cursor:pointer;color:var(--ink-soft);background:#fff;border-radius:18px;padding:4px 14px;font-size:11px}.handoff-btn:hover{background:var(--soft)}.resolve-btn{border:1px solid var(--signal);background:var(--signal);cursor:pointer;color:#fff;border-radius:18px;padding:4px 14px;font-size:11px}.resolve-btn:hover{background:var(--signal-dark)}.ticket-complete-actions{border-top:1px solid var(--line);width:min(860px,100%);min-height:58px;color:var(--ink-soft);justify-content:space-between;align-items:center;gap:16px;margin:0 auto;padding:12px 2px 0;font-size:12px;display:flex}.growth-submit-btn{border:1px solid var(--ink);background:var(--ink);color:#fff;cursor:pointer;white-space:nowrap;border-radius:18px;padding:7px 16px;font-size:11px}.growth-submit-btn:hover{background:#222}.growth-submit-btn:disabled{cursor:default;opacity:.55}:root{--ink:#171918;--muted:#747976;--paper:#fff;--soft:#f6f7f6;--line:#e7e9e7;--line-strong:#ced2cf;--accent:#2f9cf4;--danger:#b8342a;color:var(--ink);background:var(--paper);font-family:Microsoft YaHei UI,Noto Sans SC,system-ui,sans-serif}*{box-sizing:border-box}html,body{background:var(--paper);min-height:100%;margin:0}button,input{font:inherit;color:inherit}button,a{-webkit-tap-highlight-color:transparent}button:focus-visible,input:focus-visible,a:focus-visible,[tabindex]:focus-visible{outline:none}.profile-header{justify-content:space-between;align-items:center;gap:24px;min-height:58px;padding:0 22px;display:flex}.page-title{color:var(--ink);font-size:14px;text-decoration:none}.header-actions{align-items:center;gap:4px;display:flex}.header-action{color:#363a38;cursor:pointer;background:0 0;border:0;border-radius:7px;align-items:center;min-height:36px;padding:0 11px;font-size:13px;text-decoration:none;display:inline-flex}.header-action:hover{background:var(--soft)}.header-action.emphasized{font-weight:600}.profile-page{width:min(850px,100% - 40px);margin:0 auto;padding:52px 0 80px}.profile-hero{text-align:center;justify-items:center;display:grid}.avatar-preview{color:#fff;background:#232826;border:1px solid #17191814;border-radius:50%;place-items:center;width:92px;height:92px;font-size:31px;font-weight:650;display:grid;overflow:hidden}.avatar-preview.small{flex:none;width:66px;height:66px;font-size:22px}.avatar-preview img{-o-object-fit:cover;object-fit:cover;width:100%;height:100%}.profile-hero h1{letter-spacing:-.025em;margin:18px 0 0;font-size:26px;font-weight:560;line-height:1.3}.profile-contact{max-width:min(100%,440px);color:var(--muted);overflow-wrap:anywhere;margin:8px 0 0;font-size:13px;line-height:1.5}.profile-contact.missing{color:#8b615b}.stats-strip{border:1px solid var(--line);border-radius:17px;margin-top:44px;overflow:hidden}.stats-strip dl{grid-template-columns:repeat(5,1fr);margin:0;padding:13px 0;display:grid}.stats-strip dl>div{text-align:center;min-width:0;padding:3px 16px}.stats-strip dl>div+div{border-left:1px solid var(--line)}.stats-strip dd{text-overflow:ellipsis;white-space:nowrap;font-variant-numeric:tabular-nums;margin:0;font-size:14px;overflow:hidden}.stats-strip dt{color:var(--muted);white-space:nowrap;margin-top:5px;font-size:11px}.usage-note{color:var(--muted);text-align:right;font-variant-numeric:tabular-nums;margin:10px 2px 0;font-size:10px}.activity-section{margin-top:50px;position:relative}.activity-card{background:#f5f6f7;border-radius:14px;padding:20px 22px 18px}.activity-heading{align-items:baseline;gap:7px;display:flex}.activity-heading h2{letter-spacing:-.01em;margin:0;font-size:14px;font-weight:620}.activity-heading>span{color:#6f757b;font-variant-numeric:tabular-nums;font-size:13px}.activity-chart{grid-template-columns:72px minmax(0,1fr);gap:12px;height:210px;margin-top:16px;display:grid}.activity-scale{color:#697482;font-variant-numeric:tabular-nums;flex-direction:column;justify-content:space-between;padding:0 0 24px;font-size:10px;display:flex}.activity-plot{min-width:0;padding-bottom:24px;position:relative}.plot-line{background:#d4dbe3;height:1px;position:absolute;left:0;right:0}.plot-line.top{top:0}.plot-line.baseline{bottom:24px}.day-bars{grid-template-columns:repeat(30,minmax(0,1fr));align-items:end;gap:3px;display:grid;position:absolute;inset:0 0 24px}.day-bar{background:0 0;border:0;border-radius:2px 2px 0 0;align-self:end;width:100%;min-height:1px;padding:0}button.day-bar{cursor:pointer;background:#8ed8fb;min-height:5px;transition:background-color .14s}button.day-bar:hover{background:#56bff2}button.day-bar.current{background:#2f9cf4}button.day-bar:focus-visible{outline-offset:2px;outline:2px solid #2f9cf4a6}.activity-dates{color:#697482;font-variant-numeric:tabular-nums;justify-content:space-between;font-size:10px;display:flex;position:absolute;inset:auto 0 0}.activity-empty{z-index:2;color:#727a82;place-items:center;font-size:11px;display:grid;position:absolute;inset:0 0 24px}.activity-empty[hidden]{display:none}.activity-summary{color:var(--muted);font-variant-numeric:tabular-nums;margin:10px 3px 0;font-size:10px}.activity-tooltip{z-index:20;color:#353a37;pointer-events:none;white-space:nowrap;background:#fff;border:1px solid #e3d6d6;border-radius:7px;max-width:220px;padding:7px 9px;font-size:10px;line-height:1.4;position:fixed;box-shadow:0 6px 20px #1218151f}.profile-dialog{border:1px solid var(--line);background:var(--paper);border-radius:14px;width:min(520px,100% - 28px);max-height:calc(100vh - 36px);padding:0;overflow:auto;box-shadow:0 22px 70px #1218152e}.profile-dialog.narrow{width:min(460px,100% - 28px)}.profile-dialog::backdrop{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#15191761}.dialog-form{padding:24px}.dialog-heading{justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:24px;display:flex}.dialog-heading h2{margin:0;font-size:18px;font-weight:620}.dialog-heading p{color:var(--muted);margin:7px 0 0;font-size:11px;line-height:1.55}.close-button{color:#727774;cursor:pointer;background:0 0;border:0;border-radius:7px;width:30px;height:30px;margin:-5px -5px 0 0;font-size:21px;line-height:1}.close-button:hover{background:var(--soft);color:var(--ink)}.avatar-editor{align-items:center;gap:15px;margin-bottom:22px;display:flex}.avatar-actions{align-items:center;gap:12px;display:flex}.avatar-editor small{color:var(--muted);margin-top:8px;font-size:10px;display:block}.visually-hidden{display:none}.field-group{display:block}.field-group+.field-group{margin-top:17px}.field-group>span{color:#4e5450;margin-bottom:7px;font-size:11px;font-weight:600;display:block}.field-group input{border:1px solid var(--line-strong);background:#fff;border-radius:8px;width:100%;height:43px;padding:0 12px;font-size:13px;transition:border-color .14s,box-shadow .14s}.field-group input:hover:not(:disabled){border-color:#969d99}.field-group input:focus{border-color:var(--ink-soft);outline:none}.field-group input:disabled{background:var(--soft);color:var(--muted)}.field-group small{color:var(--muted);margin-top:6px;font-size:10px;line-height:1.5;display:block}.security-note{background:var(--soft);color:#5d625f;border-left:3px solid #9aa19d;margin:18px 0 0;padding:11px 12px;font-size:10px;line-height:1.55}.form-message{color:#286246;overflow-wrap:anywhere;background:#f0f7f3;border:1px solid #a8c9b9;border-radius:7px;margin:15px 0 0;padding:10px 12px;font-size:11px;line-height:1.55}.form-message.error{color:var(--danger);background:#fbf2f1;border-color:#e0b1ab}.form-message[hidden]{display:none}.dialog-actions{justify-content:flex-end;gap:9px;margin-top:26px;display:flex}.button{border:1px solid var(--line-strong);cursor:pointer;background:#fff;border-radius:8px;min-height:38px;padding:0 14px;font-size:11px;font-weight:600}.button:hover:not(:disabled){background:var(--soft)}.button.primary{border-color:var(--ink);background:var(--ink);color:#fff;min-width:0;padding:0 16px}.button.primary:hover:not(:disabled){background:#303432}.button:disabled{opacity:.55;cursor:wait}.text-button{color:#555b57;cursor:pointer;background:0 0;border:0;padding:0;font-size:10px}.text-button:hover{text-underline-offset:3px;text-decoration:underline}.text-button.danger{color:var(--danger)}.dialog-backdrop{z-index:50;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#15191761;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}@media (width<=700px){.profile-header{min-height:54px;padding:0 14px}.header-action{padding:0 8px;font-size:11px}.header-action:first-child{display:none}.profile-page{width:min(100% - 28px,850px);padding-top:38px}.avatar-preview{width:80px;height:80px}.profile-hero h1{font-size:23px}.stats-strip{margin-top:38px}.stats-strip dl{grid-template-columns:repeat(2,1fr);padding:0}.stats-strip dl>div{padding:14px 10px}.stats-strip dl>div+div{border-left:0}.stats-strip dl>div:nth-child(2n){border-left:1px solid var(--line)}.stats-strip dl>div:nth-child(-n+4){border-bottom:1px solid var(--line)}.stats-strip dl>div:last-child{grid-column:1/-1}.usage-note{text-align:center}.activity-section{margin-top:36px}.activity-card{padding:18px 15px 16px}.activity-chart{grid-template-columns:38px minmax(0,1fr);gap:8px;height:180px;margin-top:14px}.day-bars{gap:2px}.dialog-form{padding:20px}}@media (prefers-reduced-motion:reduce){*,:before,:after{transition-duration:.001ms!important}}:root{--admin-ink:#202321;--admin-muted:#6f7471;--admin-faint:#929793;--admin-paper:#fff;--admin-surface:#f7f8f7;--admin-sidebar:#f3f4f3;--admin-hover:#e9ebe9;--admin-line:#e2e5e2;--admin-line-strong:#cbd0cc;--admin-red:#e13b32;--admin-red-dark:#a92c25;--admin-blue:#216f91;--admin-blue-soft:#edf5f8;--admin-green:#167a72;--admin-green-soft:#edf7f5;--admin-amber:#946118;--admin-amber-soft:#faf4e9}.admin-shell,.admin-shell *{box-sizing:border-box}.admin-shell{min-height:100vh;color:var(--admin-ink);background:var(--admin-paper);grid-template-columns:248px minmax(0,1fr);font-family:Microsoft YaHei UI,Noto Sans SC,system-ui,sans-serif;display:grid}.admin-sidebar{z-index:30;border-right:1px solid var(--admin-line);background:var(--admin-sidebar);grid-template-rows:auto 1fr auto;height:100vh;padding:14px 10px 10px;display:grid;position:sticky;top:0}.admin-brand{align-items:center;gap:10px;min-height:48px;padding:5px 8px 14px;display:flex}.admin-brand-mark{grid-template-columns:repeat(3,1fr);gap:2px;width:24px;height:24px;display:grid;transform:skew(-9deg)}.admin-brand-mark i{background:var(--admin-red)}.admin-brand-copy strong,.admin-brand-copy span{display:block}.admin-brand-copy strong{font-size:12px;font-weight:650}.admin-brand-copy span{color:var(--admin-muted);margin-top:2px;font-size:9px}.admin-sidebar-close{margin-left:auto;display:none}.admin-nav{border-top:1px solid var(--admin-line);min-height:0;padding-top:12px}.admin-nav-label{color:var(--admin-faint);margin:0;padding:0 10px 8px;font-size:9px}.admin-nav-link{color:#5c615e;border-radius:8px;grid-template-columns:24px 1fr;align-items:center;gap:7px;min-height:39px;margin-bottom:2px;padding:0 9px;font-size:11px;font-weight:560;text-decoration:none;display:grid}.admin-nav-link svg{width:15px;height:15px}.admin-nav-link:hover{background:var(--admin-hover);color:var(--admin-ink)}.admin-nav-link.active{color:var(--admin-ink);background:#e5e8e6}.admin-nav-link.active:after{content:"";background:var(--admin-red);border-radius:2px;justify-self:end;width:3px;height:14px}.admin-nav-link.active{grid-template-columns:24px 1fr 3px}.admin-account{border-top:1px solid var(--admin-line);padding-top:8px;position:relative}.admin-account-card{text-align:left;cursor:pointer;background:0 0;border:0;border-radius:8px;grid-template-columns:30px minmax(0,1fr) 20px;align-items:center;gap:9px;width:100%;min-height:48px;padding:6px 8px;display:grid}.admin-account-card:hover,.admin-account-card[aria-expanded=true]{background:var(--admin-hover)}.admin-avatar{color:#fff;background:#2d312f;border-radius:50%;place-items:center;width:30px;height:30px;font-size:11px;font-weight:650;display:grid;overflow:hidden}.admin-avatar img{-o-object-fit:cover;object-fit:cover;width:100%;height:100%}.admin-account-copy{min-width:0}.admin-account-copy strong,.admin-account-copy span{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.admin-account-copy strong{font-size:11px}.admin-account-copy span{color:var(--admin-muted);margin-top:3px;font-size:9px}.admin-account-chevron{color:var(--admin-muted);transition:transform .14s}.admin-account-card[aria-expanded=true] .admin-account-chevron{transform:rotate(180deg)}.admin-account-menu{border:1px solid var(--admin-line);background:#fff;border-radius:8px;position:absolute;bottom:calc(100% + 7px);left:0;right:0;overflow:hidden;box-shadow:0 16px 38px #1c201e24}.admin-account-menu a,.admin-account-menu button{border:0;border-bottom:1px solid var(--admin-line);width:100%;min-height:39px;color:var(--admin-ink);text-align:left;cursor:pointer;background:0 0;align-items:center;gap:9px;padding:0 12px;font-size:11px;text-decoration:none;display:flex}.admin-account-menu button:last-child{color:var(--admin-red-dark);border-bottom:0}.admin-account-menu a:hover,.admin-account-menu button:hover{background:var(--admin-surface)}.admin-main{min-width:0}.admin-mobile-header{display:none}.admin-content{width:min(1440px,100%);margin:0 auto;padding:34px clamp(24px,3.3vw,52px) 48px}.admin-scrim{display:none}.admin-page-header{border-bottom:1px solid var(--admin-line);justify-content:space-between;align-items:flex-start;gap:24px;min-height:78px;margin-bottom:24px;padding-bottom:18px;display:flex}.admin-eyebrow{color:var(--admin-red-dark);text-transform:uppercase;margin-bottom:6px;font-size:9px;font-weight:700;display:block}.admin-page-header h1{letter-spacing:0;margin:0;font-size:24px;font-weight:620;line-height:1.2}.admin-page-header p{max-width:680px;color:var(--admin-muted);margin:7px 0 0;font-size:11px;line-height:1.7}.admin-page-action{flex:none;align-self:center}.admin-section{margin-top:22px}.admin-section-heading{justify-content:space-between;align-items:end;gap:16px;margin-bottom:10px;display:flex}.admin-section-heading h2{margin:0;font-size:13px;font-weight:650}.admin-section-heading p{color:var(--admin-muted);margin:3px 0 0;font-size:10px}.admin-panel{border:1px solid var(--admin-line);background:#fffffff5;border-radius:8px}.admin-button{color:#fff;cursor:pointer;white-space:nowrap;background:#292d2b;border:1px solid #0000;border-radius:7px;justify-content:center;align-items:center;gap:7px;min-height:36px;padding:0 13px;font-size:11px;font-weight:600;text-decoration:none;display:inline-flex}.admin-button:hover:not(:disabled){background:#414643}.admin-button:disabled{opacity:.45;cursor:wait}.admin-button.disabled{opacity:.45;pointer-events:none}.admin-button-primary{background:#292d2b}.admin-button-danger{color:var(--admin-red-dark);background:#fff;border-color:#e7c4c1}.admin-button-danger:hover:not(:disabled){background:#fbf1ef}.admin-button-success{background:var(--admin-green)}.admin-button-success:hover:not(:disabled){background:#12665f}.admin-button-quiet{border-color:var(--admin-line);color:var(--admin-ink);background:#fff}.admin-button-quiet:hover:not(:disabled){background:var(--admin-surface)}.admin-icon-button{width:32px;height:32px;color:var(--admin-muted);cursor:pointer;background:0 0;border:0;border-radius:7px;place-items:center;padding:0;display:inline-grid}.admin-icon-button:hover{background:var(--admin-hover);color:var(--admin-red-dark)}.admin-icon-button:focus-visible,.admin-button:focus-visible,.admin-nav-link:focus-visible,.admin-account-card:focus-visible,.admin-search input:focus-visible,.admin-select:focus-visible,.admin-field input:focus-visible,.admin-field textarea:focus-visible{outline-offset:1px;outline:2px solid #216f9147}.admin-toolbar{align-items:center;gap:9px;margin-bottom:14px;display:flex}.admin-segments{border:1px solid var(--admin-line);background:var(--admin-surface);border-radius:8px;gap:2px;padding:3px;display:inline-flex}.admin-segments button{min-height:31px;color:var(--admin-muted);cursor:pointer;background:0 0;border:0;border-radius:6px;align-items:center;gap:6px;padding:0 11px;font-size:10px;font-weight:600;display:inline-flex}.admin-segments button.active{color:var(--admin-ink);background:#fff;box-shadow:0 1px 3px #1c201e17}.admin-search{border:1px solid var(--admin-line-strong);min-width:220px;max-width:360px;height:38px;color:var(--admin-muted);background:#fff;border-radius:7px;flex:1;grid-template-columns:18px 1fr;align-items:center;gap:5px;padding:0 10px;display:grid}.admin-search:focus-within{border-color:var(--admin-blue);box-shadow:0 0 0 3px #216f9117}.admin-search input{min-width:0;height:100%;color:var(--admin-ink);background:0 0;border:0;outline:0;padding:0;font-size:11px}.admin-search input::placeholder{color:var(--admin-faint)}.admin-data-wrap{overflow-x:auto}.admin-table{border-collapse:collapse;table-layout:auto;width:100%;min-width:720px}.admin-table th{border-bottom:1px solid var(--admin-line);background:var(--admin-surface);color:var(--admin-muted);text-align:left;white-space:nowrap;padding:10px 14px;font-size:9px;font-weight:650}.admin-table td{border-bottom:1px solid var(--admin-line);color:#4f5451;vertical-align:middle;padding:12px 14px;font-size:11px;line-height:1.55}.admin-table tr:last-child td{border-bottom:0}.admin-table tbody tr:hover{background:#fafbfa}.admin-table .admin-cell-title{max-width:330px;color:var(--admin-ink);font-weight:590}.admin-truncate{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.admin-cell-muted{color:var(--admin-muted);font-size:10px}.admin-cell-actions{text-align:right!important}.admin-user-cell{grid-template-columns:30px minmax(0,1fr);align-items:center;gap:9px;display:grid}.admin-user-icon{background:var(--admin-surface);width:30px;height:30px;color:var(--admin-muted);border-radius:50%;place-items:center;display:grid}.admin-user-cell strong,.admin-user-cell span{display:block}.admin-user-cell strong{color:var(--admin-ink);font-size:11px}.admin-user-cell span{color:var(--admin-muted);margin-top:2px;font-size:9px}.admin-select{border:1px solid var(--admin-line-strong);min-height:32px;color:var(--admin-ink);background:#fff;border-radius:7px;padding:0 28px 0 9px;font-size:10px}.admin-select:disabled{background:var(--admin-surface);color:var(--admin-muted)}.admin-status{white-space:nowrap;border-radius:5px;align-items:center;gap:5px;min-height:22px;padding:0 7px;font-size:9px;font-weight:650;display:inline-flex}.admin-status-neutral{color:#636965;background:#eff1ef}.admin-status-info{background:var(--admin-blue-soft);color:var(--admin-blue)}.admin-status-success{background:var(--admin-green-soft);color:var(--admin-green)}.admin-status-warning{background:var(--admin-amber-soft);color:var(--admin-amber)}.admin-status-danger{color:var(--admin-red-dark);background:#fbefee}.admin-state{min-height:220px;color:var(--admin-muted);text-align:center;flex-direction:column;justify-content:center;align-items:center;padding:32px;display:flex}.admin-state strong{color:var(--admin-ink);margin-top:9px;font-size:12px}.admin-state p{max-width:420px;margin:5px 0 14px;font-size:10px;line-height:1.6}.admin-state-error svg{color:var(--admin-red-dark)}.admin-spin{animation:.9s linear infinite admin-spin}@keyframes admin-spin{to{transform:rotate(360deg)}}.admin-notice{border:1px solid var(--admin-line);color:var(--admin-muted);background:#fff;border-radius:7px;margin-bottom:14px;padding:10px 12px;font-size:10px}.admin-notice-error{color:var(--admin-red-dark);background:#fbf1ef;border-color:#e8c9c6}.admin-notice-success{background:var(--admin-green-soft);color:var(--admin-green);border-color:#c9dfdb}.admin-metrics{border:1px solid var(--admin-line);background:#fff;border-radius:8px;grid-template-columns:repeat(4,minmax(0,1fr));display:grid}.admin-metric{border-right:1px solid var(--admin-line);grid-template-columns:20px 1fr auto;align-items:center;gap:5px 8px;min-width:0;padding:16px;display:grid}.admin-metric:last-child{border-right:0}.admin-metric svg{color:var(--admin-muted);grid-row:1/3}.admin-metric span{color:var(--admin-muted);font-size:9px}.admin-metric strong{grid-area:1/3/3;font-size:24px;font-weight:620}.admin-metric small{color:var(--admin-faint);font-size:9px}.admin-dashboard-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.admin-status-panel{padding:16px}.admin-status-panel h2,.admin-list-panel h2{align-items:center;gap:7px;margin:0 0 14px;font-size:12px;display:flex}.admin-status-rows{border-top:1px solid var(--admin-line);grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.admin-status-row{border-right:1px solid var(--admin-line);padding:14px 10px 2px}.admin-status-row:last-child{border-right:0}.admin-status-row span{color:var(--admin-muted);font-size:9px;display:block}.admin-status-row strong{margin-top:5px;font-size:20px;font-weight:620;display:block}.admin-status-row[data-tone=warning] strong{color:var(--admin-amber)}.admin-status-row[data-tone=info] strong{color:var(--admin-blue)}.admin-status-row[data-tone=success] strong{color:var(--admin-green)}.admin-status-row[data-tone=danger] strong{color:var(--admin-red-dark)}.admin-list-panel{padding:16px}.admin-performance-list{margin:0;padding:0;list-style:none}.admin-performance-list li{border-top:1px solid var(--admin-line);grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:14px;padding:10px 0;display:grid}.admin-performance-list strong,.admin-performance-list small{display:block}.admin-performance-list strong{text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}.admin-performance-list small{color:var(--admin-muted);text-overflow:ellipsis;white-space:nowrap;margin-top:2px;font-size:8px;overflow:hidden}.admin-performance-list span{color:var(--admin-muted);white-space:nowrap;font-size:9px}.admin-performance-list b{color:var(--admin-ink);margin-left:4px;font-size:12px}.admin-document-list{overflow:hidden}.admin-document-row{border-bottom:1px solid var(--admin-line);grid-template-columns:minmax(0,1fr) auto 32px;align-items:center;gap:16px;padding:14px 16px;display:grid}.admin-document-row:last-child{border-bottom:0}.admin-document-main{grid-template-columns:34px minmax(0,1fr);align-items:center;gap:10px;min-width:0;display:grid}.admin-document-icon{background:var(--admin-surface);width:34px;height:34px;color:var(--admin-muted);border-radius:7px;place-items:center;display:grid}.admin-document-copy{min-width:0}.admin-document-copy strong{text-overflow:ellipsis;white-space:nowrap;font-size:11px;display:block;overflow:hidden}.admin-document-copy small{color:var(--admin-muted);margin-top:4px;font-size:9px;display:block}.admin-progress-wrap{grid-column:2/4}.admin-progress-meta{color:var(--admin-muted);justify-content:space-between;margin-bottom:5px;font-size:9px;display:flex}.admin-progress{background:#e8ebe9;border-radius:3px;height:5px;overflow:hidden}.admin-progress i{border-radius:inherit;background:var(--admin-blue);height:100%;display:block}.admin-document-error{color:var(--admin-red-dark);grid-column:2/4;margin:0;font-size:9px}.admin-pagination{min-height:48px;color:var(--admin-muted);justify-content:space-between;align-items:center;gap:12px;font-size:10px;display:flex}.admin-pagination>div{align-items:center;gap:5px;display:flex}.admin-page-number{text-align:center;min-width:60px}.admin-review-layout{grid-template-columns:minmax(0,1fr);align-items:start;gap:14px;display:grid}.admin-review-layout.has-selection{grid-template-columns:minmax(0,1fr) minmax(380px,430px)}.admin-review-list{min-width:0}.admin-audit-table{table-layout:fixed}.admin-audit-table th:first-child{width:27%}.admin-audit-table th:nth-child(2){width:35%}.admin-audit-table th:nth-child(3){width:20%}.admin-audit-table th:nth-child(4),.admin-audit-table th:nth-child(5){width:9%}.admin-audit-summary{-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;line-height:1.55;display:-webkit-box;overflow:hidden}.admin-audit-table .admin-cell-muted strong,.admin-audit-table .admin-cell-muted span{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.admin-audit-table .admin-cell-muted strong{color:var(--admin-ink);font-size:10px;font-weight:600}.admin-audit-table .admin-cell-muted span{margin-top:3px}.admin-table tbody tr.admin-row-selected{background:var(--admin-blue-soft)}.admin-review-detail{flex-direction:column;max-height:calc(100vh - 40px);display:flex;position:sticky;top:20px;overflow:hidden}.admin-detail-head{border-bottom:1px solid var(--admin-line);justify-content:space-between;align-items:center;min-height:48px;padding:0 14px;display:flex}.admin-detail-head h2{margin:0;font-size:12px}.admin-detail-body{gap:13px;min-height:0;padding:14px;display:grid;overflow-y:auto}.admin-field label{color:var(--admin-muted);margin-bottom:5px;font-size:9px;font-weight:650;display:block}.admin-field input,.admin-field textarea{border:1px solid var(--admin-line-strong);width:100%;color:var(--admin-ink);resize:vertical;background:#fff;border-radius:7px;padding:9px 10px;font-size:10px;line-height:1.6}.admin-field input:disabled,.admin-field textarea:disabled{background:var(--admin-surface);color:#555a57}.admin-detail-meta{border-bottom:1px solid var(--admin-line);color:var(--admin-muted);flex-wrap:wrap;gap:7px 14px;padding-bottom:11px;font-size:9px;display:flex}.admin-detail-actions{border-top:1px solid var(--admin-line);justify-content:space-between;gap:8px;padding:12px 14px;display:flex}.admin-tags{flex-wrap:wrap;gap:4px;display:flex}.admin-tag{background:var(--admin-blue-soft);color:var(--admin-blue);border-radius:4px;padding:3px 6px;font-size:8px}@media (width<=1500px){.admin-review-layout.has-selection{grid-template-columns:1fr}.admin-review-detail{max-height:none;position:static}.admin-detail-body{overflow-y:visible}}@media (width<=1100px){.admin-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.admin-metric:nth-child(2){border-right:0}.admin-metric:nth-child(-n+2){border-bottom:1px solid var(--admin-line)}}@media (width<=820px){.admin-shell{display:block}.admin-sidebar{width:min(82vw,286px);transition:transform .18s cubic-bezier(.16,1,.3,1);position:fixed;top:0;left:0;transform:translate(-102%);box-shadow:20px 0 50px #18212624}.admin-shell.sidebar-open .admin-sidebar{transform:translate(0)}.admin-sidebar-close{display:inline-grid}.admin-scrim{z-index:25;opacity:0;pointer-events:none;background:#1821264d;border:0;transition:opacity .18s;display:block;position:fixed;inset:0}.admin-shell.sidebar-open .admin-scrim{opacity:1;pointer-events:auto}.admin-mobile-header{border-bottom:1px solid var(--admin-line);background:#fffffff5;align-items:center;gap:10px;min-height:52px;padding:8px 14px;display:flex}.admin-mobile-header strong{font-size:11px}.admin-content{padding:24px 18px 38px}.admin-dashboard-grid{grid-template-columns:1fr}}@media (width<=560px){.admin-page-header{display:block}.admin-page-header h1{font-size:21px}.admin-page-action{margin-top:15px}.admin-page-action .admin-button{width:100%}.admin-toolbar{flex-wrap:wrap;align-items:stretch}.admin-segments{width:100%;overflow-x:auto}.admin-segments button{flex:1 0 auto}.admin-search{flex-basis:100%;width:100%;max-width:none}.admin-metrics{grid-template-columns:1fr}.admin-metric{border-right:0;border-bottom:1px solid var(--admin-line)}.admin-metric:nth-child(2){border-bottom:1px solid var(--admin-line)}.admin-metric:last-child{border-bottom:0}.admin-status-rows{grid-template-columns:1fr}.admin-status-row{border-right:0;border-bottom:1px solid var(--admin-line);justify-content:space-between;align-items:center;padding:10px 0;display:flex}.admin-status-row:last-child{border-bottom:0}.admin-status-row strong{margin:0}.admin-performance-list li{grid-template-columns:minmax(0,1fr) auto}.admin-performance-list li span:last-child{grid-column:2}.admin-document-row{grid-template-columns:minmax(0,1fr) 32px;gap:10px}.admin-document-row>.admin-status{grid-area:2/1;justify-self:start;margin-left:44px}.admin-document-row>.admin-icon-button{grid-area:1/2}.admin-progress-wrap,.admin-document-error{grid-column:1/3;margin-left:44px}.admin-pagination{flex-direction:column;align-items:flex-start}.admin-pagination>div{justify-content:space-between;width:100%}.admin-ticket-table{table-layout:fixed;min-width:980px}.admin-ticket-table th:first-child,.admin-ticket-table th:nth-child(2){width:160px}.admin-ticket-table th:nth-child(3),.admin-ticket-table th:nth-child(4),.admin-ticket-table th:nth-child(5){width:150px}.admin-ticket-table th:nth-child(6){width:90px}.admin-ticket-table th:nth-child(7){width:120px}}*,:before,:after{box-sizing:border-box}.app-session-loading{color:#666;background:#fff;place-items:center;min-height:100vh;font-size:13px;display:grid}